Digital Marketing • Human Resources • Product Management

Digital people and product thinking.

Versatile professional with experience in digital communications, administration, people engagement, and organizational support, with professional training in Digital Marketing through CcHUB, Human Resources Management through Skylight Global Tech, and Product Management through 3MTT Nigeria.

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John Umoh Tech
Connect • Innovate • Elevate

About me

I combine digital communication, people-focused operations and product thinking to support people, customers, teams and organizational goals. My experience includes administration, customer service, digital engagement, field data and professional development across HR, digital marketing and product management.

Digital Marketing

Digital campaigns, social media, content and brand management, audience engagement, marketing analytics and customer-focused communication.

Human Resources

HR administration, recruitment support, employee relations, onboarding, employee development, documentation, compliance and internal communication.

Product Management

Product strategy, research, user insights, user experience, feature definition, stakeholder collaboration and product-focused problem solving.

Core skills

A cross-functional skill set connecting people, products, marketing and organizational growth.

Digital Marketing & Campaign Management Recruitment & Talent Acquisition HR Policies & Compliance Internal Communication Process Improvement Stakeholder Management Social Media & Content Management Brand Management Onboarding & Employee Development Product Strategy & Development Leadership & Team Collaboration Marketing Analytics Customer Engagement HR Administration & Documentation Product Research & User Insights Cross-functional Collaboration Employee Relations & Engagement Performance & Workforce Management Product & User Experience Management Data-driven Decision-Making

Professional experience

Experience across digital communications, administration, customer-facing operations, field data and organizational support.

06/2026 — Present
Abuja, Nigeria

Enumerator

Abuja Electricity Distribution Company (AEDC) via BSS Consulting Limited
  • Conduct consumer enumeration, customer verification, and new customer registration, verifying approximately 10+ customers daily across assigned communities.
  • Map electricity infrastructure, including transformers, substations, and utility poles, with 20+ assets documented using digital field records.
  • Maintain accurate customer and asset data to support reporting, analysis, and operational decision-making.
  • Identify and report network issues while maintaining accurate field documentation and data quality.
01/2025 — 05/2026
Abuja, Nigeria

Administrative & Communications Officer

Nigerian Forest Security Service
  • Coordinated administrative documentation, records, and internal communications supporting the daily operations of a 10+ person team.
  • Prepared approximately 2–4 operational reports monthly and maintained organizational and employee records for management review.
  • Streamlined information flow between teams and stakeholders through timely communication and organized documentation.
  • Coordinated task follow-ups, scheduling, and day-to-day administrative activities to support operational efficiency.
01/2025 — 12/2025
Abuja, Nigeria

Social Media & Digital Communications Assistant (Volunteer)

NIRK GLOBAL
  • Created and coordinated digital content to strengthen audience engagement and promote organizational activities.
  • Engaged peers through educational outreach and communication activities.
  • Supported social media campaigns across Facebook, LinkedIn, Instagram, and X using Facebook Ads Manager to support digital outreach.
  • Scheduled and managed social media content to maintain consistent communication and audience interaction.
  • Monitored campaign and engagement performance using Google Analytics and prepared reports to inform content improvements.
10/2018 — 06/2019
Abuja, Nigeria

Marketing (Ad-Hoc Staff)

Abuja Electricity Distribution Company (AEDC)
  • Delivered customer service and marketing support while engaging customers and stakeholders across assigned activities.
  • Handled approximately 10+ customer inquiries weekly, resolving service concerns through active listening, problem-solving, and conflict resolution.
  • Supported customer engagement and marketing activities, including service-related follow-ups and customer communication.
  • Maintained accurate customer records and documentation to support reporting and service delivery.
01/2017 — 10/2018
Abuja, Nigeria

Customer Care (Casual Staff)

Abuja Electricity Distribution Company (AEDC)
  • Responded to customer inquiries, complaints, and service requests while maintaining professional customer relationships.
  • Coordinated customer follow-ups and service-related requests to support timely issue resolution.
  • Maintained accurate customer information and documentation for effective service delivery.
  • Collaborated with colleagues to resolve customer concerns and maintain efficient daily workflows.
01/2016 — 12/2016
Abuja, Nigeria

Customer Care (Industrial Training)

Abuja Electricity Distribution Company (AEDC)
  • Supported customer service activities, including customer inquiries, documentation, and service-related follow-ups.
  • Completed 500+ monthly meter readings while maintaining approximately 98% data accuracy.
  • Supported bill distribution activities, contributing to 95%+ on-time distribution.
  • Developed practical experience in customer experience, communication, data management, and administrative support.

Digital Marketing portfolio

Selected work and evidence from my digital marketing development through the Gateway Program.

Mastercard Foundation • CcHUB Gateway

Digital Marketing Portfolio

Explore my marketing work, projects, learning evidence and professional development through my official Gateway portfolio.

Open marketing portfolio ↗

Featured project

A product-management project demonstrating AI, user-centered thinking and digital innovation.

3MTT Nigeria • Product Management Project
May 2025 Knowledge Showcase Winner

MVP LifeLine AI App

Developed an AI-powered MVP supporting career development, emotional well-being, entrepreneurship, and access to essential public services.

  • Defined product concepts, features, user journeys, and use cases across career, wellness, startup, and smart-access solutions.
  • Designed AI-driven features including CV and cover-letter generation, interview preparation, MVP building, journaling, coaching, and personalized career insights.
  • Applied user-centered product thinking, accessibility, gamification, and monetization strategies to guide product development and growth.
View live MVP ↗

Education & certifications

Academic and professional credentials supporting my business, HR, product and digital career.

Education

  • HND Business Administration
    Gboko Polytechnic · 01/2023 — 08/2025
  • HND Public Administration
    Plateau State Polytechnic · 01/2018 — 02/2020
  • ND Public Administration
    Federal Polytechnic Nasarawa · 01/2014 — 11/2016

Technical Skills

  • Microsoft Office
  • Canva
  • Digital Marketing Tools
  • Analytics & Reporting Tools
  • Google Workspace
  • Social Media Platforms
  • Microsoft Copilot & AI Tools
  • Product & Project Management Tools
Human Resources Management Skylight Global Tech · 2021
Remote Work Ready Mastercard Foundation Associates Program · 2026
Writing a Compelling Motivation Message Mastercard Foundation Associates Program · 2026
Administrative Professional Foundations LinkedIn Learning · 2025
Multiple Certifications in AI, Business Scaling, Branding & Marketing, SME Management, Accounting & HR Development Bank of Nigeria (DBN) · 2025
Organizational Management Skylight Global Tech · 2021
Mastering Interview Techniques for Remote Work Mastercard Foundation Associates Program · 2026
Job Searching Strategy & Networking for Career Growth in Remote Work Mastercard Foundation Associates Program · 2026
Generative AI & Everyday AI Concepts LinkedIn Learning · 2025
Proficiency Management Nigerian Institute of Management (NIM) · 2021
Autonomous Talent Playbook Mastercard Foundation Associates Program · 2026
From Static Resumes to Trust Portfolios Mastercard Foundation Associates Program · 2026
Introduction to Prompt Engineering LinkedIn Learning · 2025
Product Management 3MTT Nigeria · 2025
AI Readiness for the Workforce of Tomorrow Mastercard Foundation Associates Program · 2026
LinkedIn Optimization for the 2026 Human-First Algorithm Mastercard Foundation Associates Program · 2026
Project Management Skylight Global Tech · 2021

Leadership & ambassador roles

Community-facing roles supporting technology, financial literacy, digital engagement and professional opportunities.

Hack-Nation Global AI Ambassador

05/2025 — 05/2026 · Remote / Global

Promoted AI, technology, and innovation initiatives within digital and professional communities. Supported community engagement and participation in AI-focused programs, events, and opportunities.

Cleva Campus Ambassador

02/2025 — 03/2026 · Abuja, Nigeria

Promoted Cleva initiatives and engaged student communities through digital and peer-to-peer outreach. Supported awareness activities and encouraged participation in relevant programs and opportunities.

Cowrywise Campus Ambassador

03/2026 — Present · Abuja, Nigeria

Promoted financial literacy initiatives and Cowrywise programs within student and digital communities.

Professional affiliation

Nigerian Institute of Management (Chartered) — Graduate Member

02/2021 — 01/2022 · Remote, Nigeria

Admitted as a Graduate Member of the Nigerian Institute of Management (Chartered), demonstrating commitment to management excellence and continuous professional development.

Let's connect

Open to meaningful opportunities.

Interested in Digital Marketing, Human Resources Management, Product Management, Digital Communications, Social Media, Brand & Content, People Operations and related opportunities.

Bwari, Abuja, Nigeria  ·  +234 907 818 9381
Email me LinkedIn ↗
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